Refund Policy

Last updated: October 28, 2026

This policy applies to purchases of Heyola, operated by Studio Keren Aga LTD (Israel).

14-day money-back guarantee

If you're not satisfied with a purchase, you can request a full refund within 14 days of your order date, for any reason. This applies to every message pack and to every auto-refill charge, each counted from the date of that charge.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

• Visit paddle.net and look up your order with the email address you used at checkout, or
• email us at kerenpro@gmail.com with your order number and we'll arrange the refund through Paddle.

Refunds go back to the original payment method. Once a purchase is refunded, we may remove the messages it added from your balance.

Auto-refill

If you turned on auto-refill, you can switch it off at any time in Billing so that no further charges are made. Charges already made can be refunded within 14 days as described above.

More information

Payment, billing and tax terms are set out in Paddle's Buyer Terms. Nothing in this policy limits any rights you have under consumer protection law. See also our Terms of Service.